Personal Data Processing Policy
This is an English translation provided for convenience. In case of any discrepancy, the Spanish version (Política de Tratamiento de Datos Personales) prevails.
1. Data controller
Legal name: [COMPLETE: exact legal name, e.g. Centinela Ballistics S.A.S.]
Tax ID (NIT): [COMPLETE]
Address: [COMPLETE: street address], Medellín, Antioquia, Colombia
Email for personal data matters: [COMPLETE: e.g. datos@centinela-ballistics.com]
Phone: +57 301 277 5451
2. Legal framework
This policy is issued in compliance with Colombian Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and any other regulations that amend or complement them regarding personal data protection in Colombia.
3. Data we collect
Through this website's contact form we collect: name or company name, email address, phone or WhatsApp number, product of interest and the content of the message you send us. We do not request sensitive data.
If you accept analytics cookies, anonymous or pseudonymous browsing data (pages visited, device type, approximate city) is also collected through Google Analytics.
4. Purposes of processing
- Responding to information requests, quotes and technical inquiries.
- Preparing and sending quotes, managing orders and commercial follow-up.
- Sending information about Centinela Ballistics products, news and services, when you have authorized it.
- Verifying the nature of the buyer when the regulations applicable to ballistic protection items require it.
- Complying with legal, accounting and tax obligations.
- Producing internal statistics to improve the website and our services.
5. Data subject rights
As the data subject, you have the right to:
- Access, update and correct your personal data.
- Request proof of the authorization granted.
- Be informed about how your data has been used.
- File complaints with the Superintendence of Industry and Commerce (SIC) for violations of the law.
- Revoke the authorization and/or request deletion of your data when there is no legal or contractual duty to keep it.
- Access your personal data free of charge.
6. Procedure for inquiries and claims
You may exercise your rights by writing to [COMPLETE: personal data email], stating your name, identification document, a description of your request and a means of contact.
- Inquiries: answered within a maximum of ten (10) business days from receipt, extendable by five (5) additional business days, informing the data subject of the reason for the delay.
- Claims (correction, update, deletion or non-compliance): answered within a maximum of fifteen (15) business days from the day after receipt, extendable by eight (8) additional business days, informing the data subject of the reason for the delay.
The area responsible for handling these requests is: [COMPLETE: position or department, e.g. General Management].
7. Processors and international transfer
To operate this site we use technology providers that act as data processors and may store information on servers located outside Colombia, including Netlify, Inc. (web hosting and form handling, United States) and, if you accept it, Google LLC (Google Analytics, United States). By authorizing the processing, you accept this international transmission of data, which is carried out with providers that offer adequate security measures.
8. Cookies
This site only uses analytics cookies if you accept them in the corresponding notice. You can change your decision at any time from the "Cookie preferences" link in the footer or by clearing your browser's cookies.
9. Information security
We adopt reasonable technical, human and administrative measures to protect your data against loss, unauthorized access or misuse, including encrypted connections (HTTPS) and security headers on the website.
10. Validity
This policy is effective from the date indicated at the top. Data will be kept for as long as necessary for the purposes described and while there is a commercial relationship or a legal duty to keep it. Any substantial change will be published on this same page.